We very much appreciate feedback to help assure that we're meeting your, and our, clinical goals. Here are results of recent satisfaction surveys which were mailed to new patients and postoperative patients at six weeks. We want to share a few things patients had to say about our physicians, staff and facility:
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"I enjoyed meeting Dr. Petroff. I found him sincerely interested in my views as to what I wanted done. I appreciated his recommendations and his low key manner of presentation. He is highly professional, deservedly confident and I am anxious to proceed." |
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"I appreciate that you have your own surgical suite rather than requiring patients to go to a hospital day surgery with all of its red tape and risk of possible infections. Your set up is more private and confidential. Your staff-nurses, schedulers, etc. were very professional and helpful-good communicators."
C.T. |
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"Highest recommendation of an extremely positive surgical experience. Every step was thoroughly explained by expert clinical staff. Dr. Petroff has a calming, reassuring demeanor that gave me great confidence in his care. I'm really impressed."
C.B. |
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"The anesthesiologist did an excellent job. She took my concerns seriously and I wasn’t sick after the surgery. This was a first for me. Dr. Maier is very caring. He did an awesome job. I’m super happy with the results."
P.W. |
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"I had a good experience with Dr. Petroff and the staff. For my second surgery there was no question, I didn't even check other places. Dr. Maier was just as helpful & professional. I will not even consider another clinic, I am very happy with the Petroff Center. I think that both doctors obviously take a lot of pride in their work which is why the results are so great."
K.M. |
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"Thank you so much to every staff member from the front desk to the surgical nurses & anesthesia. When I come back into the office, I feel I'm amongst friends. Dr. Maier is a great surgeon and he made me feel comfortable and cared for."
S.C. |
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"You run an excellent facility; professional and friendly. Thoroughly enjoyed the whole process-from the staff courtesy to the kindness of the doctor!" |
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"I feel very confident in Joel and Mark's skills, and I appreciate their patience and caring manner."
R.M. |
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"I've already recommended your 'group' to about six people. It was a very positive, pleasant and extremely professional experience and -- I look terrific!!" |
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"Having spent many years as a practice management consultant, I am usually very observant to the flow of staff. You were wonderful. You were present, listen well, touch, give the extra, explain in detail and ask questions. My time in your office was nourishment in sacred space. Thank you for everything."
J.F. |
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"A big thank you to each of you for your excellent skill and care. You have made my surgery & recovery much easier. Thanks again."
A. |
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"Thank you again for the wonderful work that you did for me. Sincerely yours,"
C.F. |
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"Thank you so much for your kindness. I am very pleased with my results. Sincerely,"
S. |
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"Thank you for your professionalism and your excellent care! With warmest regards,"
N. |
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"Thank you! Thank you! I'm lucky to have you as my surgeon. You're the greatest. You not only changed my outside but also my inside. Thank You."
H.D. |
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"Just a note of my appreciation for each and every one of you. You are all wonderful and gave me a marvelous gift-a better me inside and out. You are a terrific team. Keep up the great work and many thanks to you. Yours very truly,"
K.W. |
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"You've made me feel brand new again! I just want to express my thanks for the most generous gift of your skilled hands. Thank you so much! Sincerely,"
D. |
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"Thank you each of you for your kindness and understanding. Thank you Dr. Petroff for giving me exactly what I had in mind. I absolutely love my new nose and no one could have done better work!"
B.H. |
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"I wanted to express my appreciation to you all after the procedure. My recovery has and is coming along quite well, as is the "bonding" with my new nose. I am really liking it. Dr. P-you did a wonderful job. And thanks to everyone else for the support. You made me feel very comfortable and well informed during this experience and I think it was very successful. Wishing you all the best. See you on my next visit!"
A. |
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"To Dr. Petroff and the entire staff, I would like to send my warmest thanks. I am very pleased with the results. I felt completely comfortable during the operation. I have received excellent care and a real professional service. Thanks so much! Sincerely,"
S.M. |
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"I am writing because I am very glad you didn't try to talk me into having surgery. I was close to going ahead with dermabrasion. If I had done so and it had turned out poorly I would have been extremely upset. It is good to know that money is not the only thing on a doctors mind. I thank you for being conservative! Sincerely,"
D.B. |
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"All of you at Dr. Mark's office are so pleasant, I shall miss coming in. Regards,"
J.M. |
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"Dr. Petroff, YOU GAVE ME BACK MY LIFE. What a miracle to get those lost 15-20 years back! It is almost too much to believe, to get this "do-over" opportunity. Dr. Petroff, no words can adequately express my gratitude for what you've done for me."
S.L. |
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