We very much appreciate feedback to help assure that we're meeting your, and our, clinical goals. Here are results of recent satisfaction surveys which were mailed to new patients and postoperative patients at six weeks. We want to share a few things patients had to say about our physicians, staff and facility:
| |
“Dr. Petroff, Thank you for your exceptional talent, skill and care. I look fabulous! My surgery is among the best decisions of my life. Please thank your excellent staff as well.” |
|
|
| |
|
|
|
|
| |
“I really liked the staff and atmosphere. Everyone was professional, and made everything feel so easy. My insurance company is usually such a pain to communicate with, but your office was so great in helping with this. Petroff Center was a great fit for me.” |
|
|
“My sincerest thanks for the beautiful job you have done on my neck and face. You have made my dream come true. Your wonderful staff are kind, caring, as well as attentive. Your facility is warm and welcoming. I would highly recommend your expertise to anyone.” |
|
|
| |
|
|
|
|
| |
“As a former office manager, I have a tendency to be very critical. I found my experience to be excellent – the staff was so professional, helpful, and friendly but of course the most important was Dr. Petroff’s qualifications.” |
|
|
“I was extremely impressed with my first visit and did not feel the need to seek a second opinion. All personnel at the Petroff Center were great, they even remembered my name the second visit!” |
|
|
| |
|
|
|
|
| |
“Dr. Petroff was very professional and understanding of what would work best for my face, rather than leaving me with the feeling that I was just the same as every other patient.” |
|
|
“Thank you! This was a far better experience than I imagined. You set realistic expectations and delivered beyond. I feel more confident and have one less thing to worry about.” |
|
|
| |
|
|
|
|
| |
“The Petroff Center was outstanding, organized, thorough, professional, detailed and informative; they exceeded my expectations. I am ecstatic with my results. What an awesome experience – everything from top notch staff, beautiful office, excellent communication, genuine friendliness and integrity that shined through.” |
|
|
“I choose your office because of my interview with Dr. Petroff. He explained what he would do and why, and what post-operative recovery would be like. I felt his explanation of his particular technique was excellent and that I would not end up with that “pulled back” look. I am very happy with my results!” |
|
|
| |
|
|
|
|
| |
“Dr. Petroff was confident, not arrogant, and was patient with my questions, answered them honestly and with sincerity. He respected my concerns by taking the time to explain everything to me. My results are fantastic! Dr. Petroff is an amazing surgeon!” |
|
|
"I enjoyed meeting Dr. Petroff. I found him sincerely interested in my views as to what I wanted done. I appreciated his recommendations and his low key manner of presentation. He is highly professional, deservedly confident and I am anxious to proceed." |
|
|
| |
|
|
|
|
| |
“Everyone was so kind and caring – I felt like I was in VERY good hands, all the way through.” |
|
|
“I am VERY pleased. I quite frankly didn’t expect the rave reviews from friends and business associates!” |
|
|
| |
|
|
|
|
| |
“Thank you for a very good experience, and for your staff’s kindness and patient when I was afraid or nervous. It was MUCH appreciated.” |
|
|
“I had a wonderful experience with you guys. I am very, very happy with the outcome. I highly recommend your office. Thank you for everything!” |
|
|
| |
|
|
|
|
| |
|
"It has been a pleasure to have experienced the infrastructure of what originally felt an intimidating environment. The aesthetics of your office are beautiful, but it's the warmth, friendliness and true caring of you and your staff that made my experience so positive...the heart of the matter!" |
|
|
"Highest recommendation of an extremely positive surgical experience. Every step was thoroughly explained by expert clinical staff. Dr. Petroff has a calming, reassuring demeanor that gave me great confidence in his care. I'm really impressed."
C.B. |
|
|
| |
|
|
|
|
| |
"I appreciate that you have your own surgical suite rather than requiring patients to go to a hospital day surgery with all of its red tape and risk of possible infections. Your set up is more private and confidential. Your staff-nurses, schedulers, etc. were very professional and helpful-good communicators."
C.T. |
|
|
"Having spent many years as a practice management consultant, I am usually very observant to the flow of staff. You were wonderful. You were present, listen well, touch, give the extra, explain in detail and ask questions. My time in your office was nourishment in sacred space. Thank you for everything."
J.F. |
|
|
| |
|
|
|
|
| |
|
"I had a good experience with Dr. Petroff and the staff. For my second surgery there was no question, I didn't even check other places. I will not even consider another clinic, I am very happy with the Petroff Center. I think that Dr. Petroff obviously takes a lot of pride in his work which is why the results are so great."
K.M. |
|
|
| |
|
|
|
|
| |
"Dr. Petroff, YOU GAVE ME BACK MY LIFE. What a miracle to get those lost 15-20 years back! It is almost too much to believe, to get this "do-over" opportunity. Dr. Petroff, no words can adequately express my gratitude for what you've done for me."
S.L. |
|
|
"Thank you so much to every staff member from the front desk to the surgical nurses & anesthesia. When I come back into the office, I feel I'm amongst friends..."
S.C. |
|
|
| |
|
|
|
|
| |
"You run an excellent facility; professional and friendly. Thoroughly enjoyed the whole process-from the staff courtesy to the kindness of the doctor!" |
|
|
"I feel very confident in Mark's skills, and I appreciate his patience and caring manner."
R.M. |
|
|
| |
|
|
|
|
| |
"I've already recommended your 'group' to about six people. It was a very positive, pleasant and extremely professional experience and -- I look terrific!!" |
|
|
"Thank you again for the wonderful work that you did for me. Sincerely yours,"
C.F. |
|
|
| |
|
|
|
|
| |
"A big thank you to each of you for your excellent skill and care. You have made my surgery & recovery much easier. Thanks again."
A. |
|
|
“Thank you! Everyone was so friendly and helpful – it took a lot of the stress out of the experience! I love the fact that everything was done all in one place – that was a big plus for me!” |
|
|
| |
|
|
|
|
| |
"Thank you so much for your kindness. I am very pleased with my results. Sincerely,"
S. |
|
|
"Thank you for your professionalism and your excellent care! With warmest regards,"
N. |
|
|
| |
|
|
|
|
| |
"Thank you! Thank you! I'm lucky to have you as my surgeon. You're the greatest. You not only changed my outside but also my inside. Thank You."
H.D. |
|
|
"Just a note of my appreciation for each and every one of you. You are all wonderful and gave me a marvelous gift-a better me inside and out. You are a terrific team. Keep up the great work and many thanks to you. Yours very truly,"
K.W. |
|
|
| |
|
|
|
|
| |
"To Dr. Petroff and the entire staff, I would like to send my warmest thanks. I am very pleased with the results. I felt completely comfortable during the operation. I have received excellent care and a real professional service. Thanks so much! Sincerely,"
S.M. |
|
|
"Thank you each of you for your kindness and understanding. Thank you Dr. Petroff for giving me exactly what I had in mind. I absolutely love my new nose and no one could have done better work!"
B.H. |
|
|
| |
|
|
|
|
| |
"I wanted to express my appreciation to you all after the procedure. My recovery has and is coming along quite well, as is the "bonding" with my new nose. I am really liking it. Dr. P-you did a wonderful job. And thanks to everyone else for the support. You made me feel very comfortable and well informed during this experience and I think it was very successful. Wishing you all the best. See you on my next visit!"
A. |
|
|
"I am writing because I am very glad you didn't try to talk me into having surgery. I was close to going ahead with dermabrasion. If I had done so and it had turned out poorly I would have been extremely upset. It is good to know that money is not the only thing on a doctors mind. I thank you for being conservative! Sincerely,"
D.B. |
|
|
| |
|
|
|
|
| |
"You've made me feel brand new again! I just want to express my thanks for the most generous gift of your skilled hands. Thank you so much! Sincerely,"
D. |
|
|
"All of you at Dr. Mark's office are so pleasant, I shall miss coming in. Regards,"
J.M. |
|
|
| |
|
|
|
|
| |
|
|
|
|